Returns & Refunds

Our return policy

Most items can be returned within 30 daysof delivery. To be eligible, items must be unused, complete, and in their original, resalable packaging. A restocking fee may apply to some returns, and return shipping is the customer's responsibility unless the item arrived damaged or was sent in error.

Return details, in plain terms

• Changed your mind?We accept change-of-mind (buyer's remorse) returns on eligible items within 30 days of delivery, as long as the item is unused, complete, and in its original packaging.
• Who pays return shipping? For change-of-mind returns, you cover the return shipping cost. If the item arrived damaged, defective, or we shipped the wrong item, we pay return shipping and cover a replacement or full refund.
• Restocking fee. Change-of-mind returns may be subject to a restocking fee of up to 15%of the item price, depending on the manufacturer and product. If a fee applies to your item, we'll tell you the exact amount when we issue your return authorization — before you ship anything back. There is no restocking fee on damaged, defective, or wrong-item returns.
• Is original shipping refundable? The original outbound shipping charge is non-refundable on change-of-mind returns. If the return is due to our error or a damaged/defective item, we refund your original shipping in full.
• How soon is my refund? Once we receive and inspect your return, we issue the refund to your original payment method within 3–5 business days. Your bank or card issuer may take a few additional days to post it.

Items that can't be returned

• Charts and cartography (once opened), CDs, and DVDs — unless defective
• Special-order or non-stock items
• Items that have been installed, used, or are missing original packaging

Damaged or defective items

If your item arrives damaged, contact us right away and we'll make it right. Items needing warranty service are handled through the manufacturer's warranty — we'll point you to the right place and help however we can.

How to start a return

Email info@evertidemarine.com or call (855) 435-4820 with your order number and the item you'd like to return. We'll send you a return authorization and simple instructions. Please don't ship anything back before you hear from us — returns need an authorization to be processed.